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HOME > FAQ
 Payment Questions
Ordering Questions
Shipping Questions
Item Questions
General Questions
International Ordering Questions
Returns, Exchanges, and Cancellations Questions
How
can I pay with a check or money order?
- When you are placing an order, choose "Mail-In"
in default payment option in General Info when you are asked
to fill your information. Once you checkout the order, you will
receive total amount and an order number for your order. You
will also receive confirmation email that contains total amount
and the order number. Please print it out, or write it down
on a piece of paper. You can then send your choice of payment
and the printout (or written paper) to;
buyDVD
ATTN: Sales
2660 W. La Palma Ave.
Anaheim, CA 92801
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What
types of payment do you accept? (I live in Canada. Can I pay with
a Canadian money order?)
- Online orders are payable with credit cards, checks or money orders. Please note that orders may be delayed
up to 7 business days until checks clear our bank.
International customer who intends to pay with money order must
send International Money Order. We can not accept any other
forms of money order due to the high financial charges requested
at financial institutes for cashing it.
Regular Canadian Postal Money Order can not be accepted. Any money order that can not be cashed, will be sent back.
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Do I receive any confirmation on my order? / How do I check my order status?
- Immediately upon placing your order, you'll receive an order
confirmation email from us. Please review and save this email
because it will provide your order number, shipping address,
and product(s) ordered.
Then your order will be processed within 48 hours. When your order is shipped via UPS or USPS Priority Mail with Delivery Confirmation, you will also receive a ship notification email with tracking numbers right after your order is shipped.
You can check your order status at here
in any time.
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Some items on my order are not in the package!
- We might have shipped available items first if your order was put on hold for long time. Remaining items will be sent upon availability.
If it is not the case, please write to sales@buydvd.com.
Please note that posters & wall scrolls are shipped separately
due to their shape.
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Why haven't I received an order confirmation email?
- We use email address given when a customer makes an account with us. It is probably that you have given us wrong email address by typo, or that your email account's disk quota is full. Also, there is chance that confirmation letter could have been filtered out by SPAM filters.
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I
received order confirmation email, but why have I not received ship
notification email?
- A Ship notification email will be generated only to the order (package) with tracking numbers. If you haven't received it yet, it is perhaps;
- Because your address is in Hawaii, Alaska, and PO BOX
- Because your order was shipped outside US including Guam,
Samoa, Puerto Rico, APO/FPO with US Postal Service.
Even if it may be your case, please do not feel worried about your order because you still can check your order status from here.
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What
kind of shipping methods do you have? / How long does shipping take?
- We are providing versatile range of shipping options by providing
most of UPS and US Postal Services' shipping methods.
We can ship using;
- UPS Ground* (takes 2-7 days)
- UPS Worldwide Express* (takes
3-7 days)
- USPS First Class (usually takes 4 - 10 days, could take
longer.)
- USPS Priority Mail (takes 3 - 5 days)
- USPS Airmail* (takes
5-10 days)
- USPS Express Mail* (takes
3-7 days)
* This is option for customers
reside in 48 contiguous states.
* This is option for international
customers. It could take longer, depending on country.
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What
are the shipping charges? / Do special shipping rules apply to orders
totaling $99 or more?
- For the detail, please take a look at our shipping
policy. We offer free shipping for order totaling $99 or more.
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How soon USPS packages are processed? / Is an USPS package secure?
- Orders are processed daily. However, USPS packages are picked up only twice a week - every Wednesday and Friday, so this can delay the actual transit time.
Also, compared to an UPS package, there is no insurance on an USPS package. BuyDVD is not responsible for lost/stolen order shipped via USPS. For secure, guaranteed service, buyDVD offers UPS shipping. By choosing USPS, you are accepting our policy regarding possibility of lost/stolen order.
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Does buyDVD charge sales tax?
- We are located in Los Angeles, California. Therefore, we are
obliged to charge 8.25% tax for California Resident.
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Do you ship to APO/FPO address?
- Yes, we do ship to APO/FPO address. However, such package can only be shipped by USPS. Please consider that it could take longer to be delivered.
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Do the prices on items ever change?
- We try to keep our information and price on the site as accurate
as it can be. However, they may be incorrect for some reasons.
If you see that our information or price is incorrect, please
let us know and we will fix it as soon as possible.
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How
long does it take for an item to come back in?
- Normally it should take a week or two provided that our suppliers
have them. If certain item is subject to reprint, then it could
take weeks or months.
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What if I want something that is not on buyDVD?
- If you can not find an item on our site, then we do not have
it. However, be at ease as we are always stocking new items.
If you feel that we do not have certain item that we should
have, feel free to contact
us.
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How do I get notified about new products?
- Mailing list about new products will be sent to those customers
who request it. Alternatively, you can visit our New
Arrival page.
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What are your business hours (operating hours)?
- We are open from 11am - 7am Pacific Standard Time, Monday thru Friday, except Holidays. We are closed on Saturday and Sunday..
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Do you ship international?
- We take orders from all over the world.
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What if my adult material is confiscated?
- BuyDVD is not responsible for the customs seizure of adult products. Though all shipments are in plain boxes, customs does check many packages. Please check with your local government before ordering adult products.
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Are there any extra fees?
- You may be charged customs duties or taxes on your package once it reached your country. We cannot assume any responsibility for any duties, taxes or other charges your package may incur once it enters your country. These charges, if any, must be borne by you. Customs policies vary widely from country to country and we have no control over these policies or circumstances, nor can we predict what, if any, effect your country's customs office will have on your package. If you have any questions about whether your package will be examined or levied, you should contact your local customs office for more information.
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What
are the pros and cons between USPS regular airmail and UPS Worldwide
Express shipping?
- USPS Regular Airmail
- Usually less expensive
- Less or no additional custom fees
- Average transit time: 7-10 days
- Not traceable
UPS Worldwide Express
- More expensive than USPS regular airmail
- More additional custom fees
- Average transit time: 2-3 days
- Tracking possible and guaranteed
The average 7-10 days of transit time is based on the destination and the custom clearance process, so please allow up to 10 additional days for delivery. Because it is not traceable, buyDVD is not responsible for lost/stolen order shipped via USPS Regular Airmail internationally. For secure, guaranteed service, buyDVD offers UPS Worldwide Express shipping. By choosing USPS Regular Airmail, you are accepting our policy regarding possibility of lost/stolen order.
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What is your return policy?
- All sales are final and refunds will not be issued under any
circumstances. However, you may exchange with the same title
if the product is defective or received a wrong title. All defective
items and incorrect shipments must be reported within 15 days
from the date of receipt. Your RMA number will expire in 14
days, so please return as soon as you can. We will not accept
any packages with expired RMA number or with no RMA number.
When returning incorrect shipments, they must be in new and
sealed condition. Make sure to put DETAILED note of the problem
you are experiencing.
Any disc that does not clearly show an audio or video defect, (i.e. 'do not like' or 'poor video/subtitle quality' are not acceptable defects, and will NOT be eligible for return / exchange / refund.
(PLEASE, DO NOT RETURN MERCHANDISE BEFORE YOU ARE CONFIRMED TO DO SO, IF NOT WE WILL NOT PROCESS IT AND THE PACKAGE WILL BE DISCARDED.)
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I just ordered something that I don't really want. How do I cancel my order?
- Please send an inquiry to cancel@buyDVD.com
in customer support form immediately. Please notice that if
the order has been processed, there is no way we can stop it.
You should refuse the delivery. Shipping fees will NOT be refunded.
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I paid for order by money order, and I returned my order for refund, what happens next?
- We will send you a check as soon as we receive your return. and it is subject to if the merchandise is still in new condition. 15% restocking fee will be applied upon returns. Shipping fees are NOT refundable.
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I want to cancel my order that is PENDING. What should I do?
- Nothing. A pending order indicates that it is incomplete since no payment has been made for this order. It will not be processed in any means unless it is paid, therefore, you must not take any action to cancel it.
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